Independent agency review · Las Vegas, NV and Los Angeles, CA · Est. 2021
NewGen Families Review: What Surrogates Actually Say
Our take: the newest partner on our list, with the highest starting base for experienced surrogates and the thinnest review record.
About that 5.0: it comes from nine reviews
NewGen launched in 2021, so the public review base is small. Nine reviews cannot tell you what 300 could. Four of the nine mention the team's expertise; one mentions LGBTQ+ inclusion; that is the whole pattern. A perfect average from nine people is encouraging, not evidence.
Why we partner with them anyway: the things we could check directly rather than the stars. Senior-only coordinators, a clear ten-payment structure starting at heartbeat confirmation, a published $80,000+ experienced base, and a founder who came to surrogacy from the intended-parent side. We also score the newness against them below: first-timer support is 6 out of 20, the lowest in our set, because there is not much evidence either way yet.
States served
NewGen accepts surrogates from 18 states plus Washington, D.C., weighted to the West Coast and Mountain states: California, Nevada, Oregon, Arizona, Washington, Idaho, Colorado, Wyoming, Montana, Michigan, Pennsylvania, Vermont, New Jersey, Delaware, Connecticut, Massachusetts, New Hampshire and Maine.
That list is the agency's intake footprint as recorded in our partner data, checked Aug 2026. Footprints change, so ask the agency which states and clinics they currently serve before you apply — or take the two-minute quiz and we will show you which partners cover your state.
State law still matters. A few states restrict or complicate compensated surrogacy. Read surrogacy laws by state and talk to a reproductive-law attorney before you apply.
Our verdict: who NewGen is right for
Per the agency, every coordinator is an experienced surrogacy professional with prior agency experience, and many are former surrogates. We have not verified individual résumés.
You'll love them if
- You want a team of senior staff only, with no junior coordinators learning on your journey.
- You value managers with a decade or more of experience, many of them former surrogates.
- You want an agency led by a dad through surrogacy who knows the process from the intended parents' side.
- You appreciate clear structure, firm boundaries, and a team that advocates for you.
- You want to feel respected rather than treated like another profile in a database.
Not right if
- You see surrogacy as a purely business transaction.
- You struggle significantly with injections or medical protocols.
- You would not support intended parents making medical decisions, including termination.
- You want a long public track record to read before you commit.
Honest take: a few things to know
- They are the newest and smallest agency we partner with. Nine public reviews is not much of a track record to check, and five years in business is short for this industry.
- Day-to-day communication runs heavily through WhatsApp and Facebook groups. If you would rather not use either, say so on the first call.
- First-timer support scores 6 out of 20 in our set, the lowest of the four. That is not a record of complaints; it is a lack of evidence either way for a first journey.
- Intended parents cannot sign until they are matched, and the agency does not share waiting-list information with them. Some intended parents find that frustrating, which can slow a match down on your side too.
- Rematching timelines for intended parents are not guaranteed, so if a match falls through, ask what the realistic wait looks like.
RealTalk scorecard
Eight dimensions, each scored 0–20 by our team from public surrogate reviews and the agency's onboarding data. These are the same numbers the quiz uses to rank your matches. How we score agencies.
NewGen Families scores (0–20)
What NewGen pays
Base is the guaranteed part, paid in ten equal installments once a heartbeat is confirmed. The total adds allowances, fees and bonuses that depend on how your journey goes. Those are contingent, not promised.
| Term | What the agency says |
|---|---|
| Out of pocket | $0 |
| What base covers | 10 equal payments beginning at heartbeat confirmation. |
| Payments start | At heartbeat confirmation. |
| Payments end | After the 10th payment. |
| If there is a miscarriage | You continue the process; on the next transfer you receive the same benefits. |
| If no pregnancy results | You still receive payment per transfer attempt. The agency does not publish the amount, so ask for it in writing. |
We removed the "$100,000+" figure
An earlier version of this page showed a best case of $100,000 and up. NewGen's own published figures top out at $92,000 for an experienced surrogate, so we could not source the higher number and took it down. Contingent items — multiples, a C-section, lost wages — can push a journey above the published total, but the agency does not publish a maximum and neither will we. Plan around base.
NewGen's $80,000+ experienced base is the highest starting base on our four rate sheets. It is not the highest experienced pay overall: Family Makers publishes a $105,000+ total and Family Tree $90,000–$105,000, both above NewGen's $92,000. For a first journey, NewGen's $72,000+ total is the lowest of the four, just under Simple Surrogacy's $73,000. See all four side by side in our surrogate compensation guide.
How they support you
As described by the agency during onboarding, checked Aug 2026. We have not independently timed response speeds.
Who you'd be matched with
Intended-parent mix as reported by the agency.
What the reviews say
We counted 9 public reviews across Google, Expecting.ai and Surrogacy Network written by surrogates, read each one, and coded the themes below. "Verified" means we found the review on a public platform, read it, and confirmed the writer describes being a surrogate rather than an intended parent. It does not mean we interviewed them. How we verify reviews.
| Theme | Reviews mentioning it |
|---|---|
| Knowledgeable team | 4 of 9 |
| LGBTQ+ inclusive | 1 of 9 |
Two of the nine reviews are signed only "Verified Surrogate" with no surname or platform profile we could open, so we do not quote them anywhere on this site. Want to read the set yourself? Search Google for NewGen Families reviews (opens in a new tab). Counts change as new reviews land.
“Highly recommend working with them as a surrogate again, and I even brought my intended parents over from a previous agency that didn't see our vision.”Chanel, NewGen Families surrogate (Google review) — hidden until written consent is on file
Common questions about NewGen Families
Is NewGen Families legit?
How much does NewGen pay surrogates?
What states does NewGen accept surrogates from?
Who founded NewGen Families?
Why partner with an agency that has only nine reviews?
Think NewGen might be your fit?
Take the free quiz first. It checks the basics and tells you which partners cover your state, NewGen included.
See if you qualify (about 2 minutes)Sources
- NewGen Families published rate sheet and onboarding data, as recorded in Real Talk's partner dataset. Checked Aug 2026.
- Public surrogate reviews of NewGen Families on Google, Expecting.ai and Surrogacy Network. Read and coded Jan–May 2026; count checked Aug 2026.
- Real Talk Surrogacy scoring methodology: /surrogacy-agencies/reviews/.
- State legal context: Surrogacy laws by state. Not legal advice.